Delivery & FAQs
We hope you will find all information you need below, but please email any additional queries to the address below or fill in the form on the Contact page.
Local - Pick up/Drop off
Hawthorn & Rose is located in Partry in the beautiful County of Mayo, please get in touch if you would like to collect your order directly from us and we will do our best to arrange this. Alternatively, a drop off can also be arranged at a place convenient for you. Just get in touch and we will provide you with a special code to enter at the checkout.
Dispatch and Delivery Times
Orders are usually dispatched within 24 hours of receiving the order notification, excluding weekends and R.O.I. Bank Holidays. Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Ireland 2 - 4 Working Days €3.50
United Kingdom & Northern Ireland 4 - 7 Working Days €5
Rest of World 7 - 15 Working Days €10
While we hope that you will be happy with your order, if for any reason you are not, please contact us within 3 days of receipt for approval of return or exchange. For reasons of hygiene and safety, products must be returned unopened and in a fully re-saleable condition.
If your order does not arrive in perfect condition or has been damaged in transit, please notify us by email within 3 days.
In accordance with the Distance Selling Regulations you have the legal right to cancel your order up to 14 working days after you receive your goods. The term "cancellation" only applies if the whole order is returned.
If you wish to cancel your order, please notify us in writing to the email address at the bottom of this page.
All of the products in the Hawthorn & Rose collection are naturally formulated using 100% natural ingredients. However, even the mildest natural ingredients can cause sensitization in certain people. We recommend using a small amount of product for 24 hours to check for any reactions. If you know of an ingredient to which you are particularly allergic, please view the ingredients listing for a product that you may be considering before deciding to make a purchase. We recommend using a small amount of product for 24 hours to check for any reactions.
Any information collected from you will be used solely for the purpose of processing your order and providing the best customer service to you. We will never sell on or disclose information to any third party. We may use your email address to send you occasional newsletters and product information via Mailchimp, and you can choose to unsubscribe from this service through the link provided on the newsletter email. Any information passed through 3rd parties (contact form, Mailchimp or Stripe) from this website, is passed through a secure connection on the internet.